Customer Activation Manager (Commercial)

Join Ramp, a fast-growing fintech startup, as a Customer Activation Manager. In this role, you will be responsible for the onboarding and implementation of Ramp's products for newly-closed customers. You will work closely with Commercial Account Managers to educate customers on Ramp's functionality and best practices, and drive revenue by ensuring a smooth implementation process. You will also become an expert in Ramp's suite of products and partner closely with the product team to prioritize customer feedback. This position offers a comprehensive benefits package, including medical, dental, and vision insurance, unlimited PTO, and a 401(k) with employer match.

• Collaborate with Commercial Account Managers to educate new customers on Ramp’s functionality and best practices, ensuring a thorough onboarding process.
• Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on the value of implementing Ramp.
• Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and partner closely with the product team to ensure customer feedback is prioritized.
• Exceptional project management and time management skills
• Minimum 3 years of experience in customer success, account management, or product operations experience in a B2B organization
• Desire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectively
• Excellent verbal and written communication skills
• High adaptability and ability to thrive in a fast paced environment
• Ability to anticipate customers’ needs and position product solutions accordingly
• Proven track record of exceeding quota and/or outperforming key target metrics
• Bachelor’s degree from an accredited university
• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience with financial services sales
• Experience at a high-growth startup