Customer Activation Manager (Strategic Enterprise)

Join Ramp as a Customer Activation Manager, where you will play a crucial role in delivering value to our customers and driving revenue for our business. As an early member of the team, you will have the opportunity to help build and refine Ramp's activation methodology for our most strategic customers. You will project manage the implementation and onboarding of new Ramp Strategic Enterprise customers, act as a strategic consultant, and drive initial product utilization and revenue for Ramp. This role requires a minimum of 10+ years of experience in implementation, activation, or customer success in a B2B organization, and offers a comprehensive benefits package including medical, dental, and vision insurance, unlimited PTO, and more.

• Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers.
• Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices.
• Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process.
• Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization
• High adaptability and ability to thrive in a fast-paced environment
• Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
• Experience running complex technology transformation projects with multiple workstreams, leveraging exceptional project management and time management skills
• Ability to anticipate customers’ needs and position product solutions accordingly
• Experience managing strategic enterprise customer relationships with numerous stakeholders
• Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
• Experience implementing a nascent product to an Enterprise
• Experience at a high-growth startup
• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Bachelor’s degree from an accredited university