Manager of Commercial Customer Activation

Join Ramp, a fast-growing B2B SaaS company, as the Manager of Commercial Customer Activation. In this strategic, data-driven role, you will lead the Commercial CSM team, focusing on post-sale onboarding, activation, and adoption for companies with 0-150 employees. You will own and evolve the activation strategy, use data to diagnose bottlenecks, and partner closely with various teams to improve workflows and surface customer feedback. Additionally, you will manage, coach, and develop a team of 6-8 Commercial CSMs, driving performance against key targets.

• Own and evolve the Commercial CSM activation strategy, helping the team drive customers from closed-won to successful launch and early adoption.
• Use data to diagnose activation bottlenecks, spend gaps, product adoption stalls, and customer risk across a high-volume Commercial book.
• Manage, coach, and develop a team of ~6–8 Commercial CSMs operating in a high-volume activation motion.
• Strong commercial instincts — able to balance customer empathy with urgency around activation, TPV, customer penetration, and multi‑product adoption
• 2+ years of people management experience leading high‑performing CS, implementation, or operations teams
• 4+ years in customer success, implementation, revenue operations, business operations, consulting, or strategy within high‑growth B2B SaaS
• Skilled at cross‑functional leadership and influencing stakeholders across Sales, Product, Growth, Data, Solutions, FinOps, and CS
• Proven success coaching teams through high‑volume customer activation, onboarding, adoption, or revenue motions
• Strong analytical skills with the ability to turn customer data, spend trends, product usage, and funnel metrics into operational insights and measurable outcomes
• Customer‑facing or quota‑carrying experience with a track record of exceeding goals
• Experience in onboarding, implementation, or activation for finance, spend management, payments, procurement, or other operational SaaS products
• Experience building playbooks, lifecycle programs, enablement content, or AI‑assisted workflows for high‑volume CS teams