Product Operations Specialist (Bill Pay)

Join Ramp, a fast-growing fintech company, as a Product Operations Specialist for Bill Pay. In this role, you will help build and scale workflows that enable customers to manage accounts payable efficiently. You will reduce customer friction across the bill pay lifecycle, shape product quality through data and customer feedback, and contribute to process improvement and product building. You will also use AI tools to improve processes and build products that enable teams to ship faster while maintaining a high-quality standard.

• Collaborate with cross-functional teams to build and scale workflows for managing accounts payable, reducing customer friction across the bill pay lifecycle.
• Own the voice-of-customer loop for Bill Pay by systematically capturing, analyzing, and prioritizing feedback from various channels, and translating it into actionable product requirements.
• Use AI tools to improve processes around release management, collecting customer feedback, and enabling internal teams to support customers and troubleshoot issues.
• Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
• 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with payments, accounts payable, fintech workflows, or financial operations preferred
• Ability to translate qualitative feedback into crisp requirements and operational processes
• Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
• Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
• Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements