Scaled Customer Activation Manager

Join Ramp, a fast-growing startup in the financial services industry, as a Scaled Customer Activation Manager. In this role, you will be responsible for the activation, growth, and retention of Ramp's self-service customers. You will have the opportunity to help build and refine Ramp's Customer Success organization and define the scaled customer implementation motion. You will directly own micro-SMB and SMB accounts, ensuring they can fully onboard onto Ramp in 60 days and less than 2 calls. You will also partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized. This is a great opportunity for someone with a minimum of 3 years of experience in sales, customer success, or product operations in a B2B organization.

• Assumer la responsabilité de l'activation, de la croissance et de la fidélisation des clients en libre-service de Ramp, en veillant à ce qu'ils puissent s'intégrer pleinement à Ramp en 60 jours et en moins de 2 appels.
• Devenir un expert dans l'ensemble des options d'intégration et de configuration des produits de Ramp, et conduire un onboarding efficace, complet et à grande échelle des nouveaux clients.
• Identifier les opportunités d'automatisation et d'échelle du processus d'intégration pour couvrir un plus grand nombre de clients, et aider à maintenir un taux de satisfaction client de premier plan.
• Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization
• Exceptional project management and time management skills
• Proven track record meeting weekly or monthly KPIs
• Desire for ownership and growth in the role over time
• Ability to anticipate customers’ needs and position product solutions accordingly
• Experience with owning a high volume book of business of 100+ customers at at time
• Excellent verbal and written communication skills
• Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience with financial services sales
• Experience at a high-growth startup