Senior Customer Activation Manager (Partnerships)

Join Ramp, a fast-growing fintech startup, as a Senior Customer Activation Manager on the Partnerships team. In this role, you will own the activation, growth, and retention of partner-referred customers. You will build and maintain strong relationships with key partner segments, serve as a trusted advisor, and drive efficient onboarding at scale. This position offers comprehensive benefits, including medical, dental, and vision insurance, a 401(k) with employer match, unlimited PTO, and more.

• Establish and nurture strong, long-term relationships with key partner segments, serving as a trusted advisor and advocate for their business needs.
• Lead the onboarding and education process for partners, ensuring they understand and can effectively utilize Ramp’s suite of products.
• Collaborate with partners and their customers to drive efficient and thorough onboarding, focusing on activation, growth, and retention of partner-referred customers.
• Exceptional project management and time management
• High adaptability and ability to thrive in a fast-paced environment
• Proven track record of exceeding quota and/or outperforming key target metrics
• Minimum 5 years of experience in Partner Success
• Fluency with partner ecosystem operations
• Ability to anticipate customer needs and position product solutions accordingly
• Desire to learn our product inside out. Understand why Ramp was built the way it was and know how to communicate this effectively
• Excellent verbal and written communication
• Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
• Experience with accounting partners, Private Equity, and/ or Venture Capital
• Experience contributing to the development and growth of new teams
• Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics
• Experience with financial services sales
• Experience at a high-growth startup