Senior Scaled Customer Activation Manager

Join Ramp, a fast-growing fintech company, as a Senior Scaled Customer Activation Manager. In this role, you will drive value for customers and revenue for the business by ensuring fast, effective onboarding and activation of newly closed customers. You will own a high-volume portfolio of micro-SMB and micro-MM customers, balancing efficiency and personalization through strong judgment, structured execution, and thoughtful use of scalable motions. You will also partner closely with Product to surface customer feedback, identify trends, and influence roadmap priorities.

• Assurer l'intégration et l'activation des clients en gérant un portefeuille de clients micro-SMB et micro-MM, en conduisant les clients à une adoption complète de Ramp dans les 60 jours.
• Diriger l'intégration avec une forte présence exécutive, en établissant des agendas clairs, en contrôlant le flux des appels et en faisant autant de progrès que possible en peu de points de contact.
• Utiliser les données clients, les signaux d'utilisation et les modèles pour prioriser les contacts, identifier les risques et intervenir de manière proactive.
• This role is ideal for someone who thrives in fast-paced environments, operates with high ownership, and consistently drives customer outcomes
• Data-informed mindset with experience using metrics and signals to guide decisions and assess risk
• Strong executive presence with the ability to lead confident, structured customer conversations and handle objections effectively
• High adaptability and comfort navigating ambiguity in a scaling organization
• Experience balancing scale and personalization through group onboarding, automation, and targeted 1:1 engagement
• Proven track record of meeting or exceeding key performance metrics in fast-paced environments
• 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role in B2B SaaS
• Comfort working cross-functionally with Product and Engineering to share feedback, troubleshoot issues, and ideate solutions
• Proven success managing a high-volume book of business while consistently driving customer outcomes
• Strong curiosity about product design and the ability to communicate why Ramp works the way it does
• Prior experience contributing to enablement materials, playbooks, or process improvements
• Background in financial services, fintech, or payments
• Experience at a high-growth startup or in a scaled Customer Success organization
• Experience with accounting or ERP systems such as NetSuite, QuickBooks, Xero, or Sage
• Bachelor’s degree from an accredited university