Software Engineer (Production Engineering)

Join Ramp, a fast-growing fintech company, as a Software Engineer specializing in Production Engineering. In this role, you will be responsible for building and operating critical infrastructure, driving architectural change, partnering with product teams, and enabling AI-native engineering. You will also build developer tooling and self-service infrastructure, participate in on-call rotation, and lead cross-team architectural reviews. The position offers comprehensive benefits, including medical, dental, and vision insurance, a 401(k) with employer match, unlimited PTO, and relocation support to NYC.

• Construire et exploiter une infrastructure critique à travers les systèmes de calcul, de stockage, de messagerie et d'observabilité de Ramp.
• Conduire des changements architecturaux, proposer des solutions et coordonner avec les équipes d'ingénierie pour résoudre les problèmes de fiabilité ou d'évolutivité.
• Participer à la rotation d'appel et utiliser chaque incident comme un signal pour éliminer la cause profonde, pas seulement résoudre le symptôme.
• We don't hire for a checklist. We hire for the instincts that make someone exceptional on this team
• You think in systems, not tasks. You understand that "fixing the bug" is step one; making it so the bug can't happen again is the job
• You leave things better than you found them. Every system you touch, every process you encounter — you move it forward. Not always dramatically, but always directionally. You picked it up in a certain state; you leave it in a better one
• You treat product teams as your users. You build for them, communicate with them proactively, and measure success by how much faster they can ship. But you're also an owner — when something is broken or blocking, you don't wait to be asked. We win when our customers win
• You move with urgency but without chaos. You know when to go fast and when to slow down and do it right
• You can't walk past something broken without wanting to fix it — and you don't stop at the workaround. You find the root cause and eliminate the class of problem
• You are equally comfortable reading a database query plan, reviewing a system design doc, writing a Terraform module, and jumping into an incident at 2am
• Comfortable using AI tooling and coding agents as part of your everyday engineering workflow — we expect our engineers to leverage these tools to move faster and think bigger
• Familiarity with observability practices (SLOs, error budgets, alerting, dashboards)
• Experience with at least one major cloud provider (AWS preferred)
• Strong software engineering fundamentals — you write clean, well-tested, production-ready code
• 2+ years of software engineering experience shipping high-quality architectures for critical systems
• Track record of leading technical projects end-to-end, including cross-team coordination
• Hands-on experience with distributed systems at production scale
• Experience with cellular or multi-tenant architecture patterns
• Prior work on workflow orchestration systems (Temporal)
• Contributions to developer experience or internal platform tooling
• Experience in fintech, payments, or regulated industries (FedRAMP, SOC 2)