Technical Consultant Director (Post-Sales Implementation & Activation)

Join Ramp, a fast-growing fintech company, as the Director of Technical Consulting. In this role, you will lead the post-sales Technical Consultant organization, focusing on technical implementation, integrations, and scaling the team. You will partner closely with Customer Success, Account Management, Product, and Engineering, and establish a practical set of KPIs for implementation quality and customer outcomes. This is a post-sales delivery role, not a pre-sales leadership position.

• Lead and develop Ramp’s Technical Consulting organization, including frontline managers and a growing team of Technical Consultants.
• Define the operating model for Technical Consulting: team structure, capacity planning, engagement rules, escalation paths, and a clear partnership model with Customer Success, Account Management, and Forward Deployed Engineering.
• Build repeatable, high-quality technical implementation and activation motions for enterprise and strategic customers with complex integration needs.
• This is not a traditional pre-sales Solutions Consulting role, and it is not a pure professional-services model. We are looking for a leader who can combine technical implementation judgment with strong people leadership, operational rigor, and the ability to build durable systems in a fast-moving environment
• Demonstrated ability to build operating mechanisms: capacity models, implementation standards, metrics, escalation processes, team rituals, and cross-functional decision paths
• 10+ years of experience leading customer-facing technical delivery in SaaS, fintech, infrastructure, or enterprise software. Relevant backgrounds include Technical Consulting, implementation, Professional Services, Technical Account Management, Solutions Architecture, or similar post-sales technical functions
• Strong technical implementation judgment. You can discuss integration design, APIs, data flows, system constraints, and implementation tradeoffs with credibility; you do not need to be the primary custom-code builder
• Clear, concise executive communication and strong stakeholder management, especially in high-stakes customer and internal situations
• A track record of leading multi-month, complex customer implementations involving integrations, technical dependencies, and multiple internal and external stakeholders
• 5+ years of people leadership experience, including experience leading managers and building or scaling technical teams
• Comfort operating in ambiguity and building where process, tooling, and ownership are still evolving
• Experience in a high-growth company where you helped make a technical post-sales motion more enterprise-ready
• Experience working closely with Product and Engineering to turn customer needs into scalable solutions rather than repeated one-off work
• Experience with financial systems, spend management, accounting workflows, controllership needs, or enterprise finance products
• Familiarity with systems commonly connected to Ramp, including ERP, HRIS, identity, or procurement platforms
• Experience using AI tools to improve technical troubleshooting, operating workflows, knowledge management, or customer implementation