Technical Consultant (Mid-Market)

Join Ramp, a fast-growing fintech company, as a Technical Consultant for Mid-Market customers. In this role, you will establish partnerships with customers, act as a liaison between customers and internal technical teams, and design financial solutions that address customer needs. You will also drive product, design, and engineering roadmaps, define customer success criteria, and represent Ramp's technical capabilities externally. The ideal candidate will have 2+ years of experience in technical consulting or a similar customer-facing technical role, familiarity with ERP systems, and a bachelor's degree in a related field.

• Establish partnerships with Ramp customers and act as a liaison between customers and internal technical teams.
• Partner with Customer Activation & Account Management teams to identify, prioritize, and build financial solutions for new and existing customers.
• Act as the technical and financial subject matter expert for customers, designing solutions that address their needs through Ramp and partner integrations.
• Strong communication skills: able to translate complex technical solutions into business value, guide customers toward scalable approaches, and diplomatically steer conversations when requests are misaligned with best practices or product capabilities
• Collaborative mindset and ability to work cross-functionally with Sales, Customer Success, Product, and Engineering
• Exceptional organization and problem-solving skills, with a bias toward action and a high level of ownership
• 2+ years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role, ideally in a SaaS or fintech environment
• Familiarity with ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows
• Bachelor's degree in computer science, engineering, finance, business, or a related field
• Comfort working with APIs, integration logic, and system architecture and being able to explain those concepts to finance and operations stakeholders
• Thrives in ambiguity and fast-paced environments; adaptable and resourceful as we scale Ramp’s upmarket motion