Manager of Customer Success Team (Banking)

Join Prove, a leading identity verification and fraud prevention company. As the Manager of the Customer Success Team, you will drive customer adoption and success, manage a team of Customer Success Managers, and focus on improving the Customer Success program. You will collaborate with internal teams and clients, manage customer expectations, and develop Customer Success Managers. Additionally, you will work on revenue forecasting, growth optimization, and client management. This role offers a range of benefits, including a wellbeing reimbursement, 401k match, parental leave policy, stock options, health benefits, bonus scheme, work from home opportunities, and generous vacation time.

• Drive customer adoption and success by managing a team of Customer Success Managers and serving as the primary point of contact for clients.
• Collaborate with internal teams and clients to manage customer expectations, improve onboarding, and develop Customer Success Managers.
• Capture, track, manage, and report on customer success metrics, and work with the Account Management team on revenue forecasting and growth optimization.
• Strong leadership skills, including the ability to articulate strategy and establish trust
• Disruptive thinker who can identify and execute on how best to modify processes to improve outcomes
• Experience in cybersecurity, fintech, or fast-growing startup is required
• Strong presentation skills with a proven track record of support a sales organization to help facilitate selling/consulting to a network of customers
• Business acumen with a problem-solving attitude, frequently on-the-fly situational adaptation
• Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities
• Proven track record in scaling customer success organization
• Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification
• At Prove we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles
• 8+ years in customer success or a customer facing organization with people management and leadership experience
• Understanding of the Identity, fraud and authentication space, specifically experience in fraud prevention, detection, and authentication techniques to real business use cases in Banking