US Account Manager - NYC Based

Join Coptis, the global leader in cosmetic R&D software, as a US Account Manager. In this role, you will manage a portfolio of strategic customers, build trusted relationships, and ensure successful adoption of the Coptis platform. You will collaborate with various teams, deliver training sessions, and identify upsell opportunities. The ideal candidate has 3-5+ years of experience in account management or customer success within a B2B SaaS environment, with a strong background in the cosmetics industry.

• Gérer un portefeuille de clients stratégiques aux États-Unis, établir des relations de confiance avec les parties prenantes clés et assurer l'adoption réussie de la plateforme Coptis.
• Identifier les opportunités de vente incitative et croisée, présenter et promouvoir de nouveaux modules et capacités de produits.
• Collaborer avec les équipes de vente, de support, de produit et de services professionnels pour garantir le succès du client.

• **What We're Looking For**
• **Required**

• 3–5+ years of experience in Account Management, Customer Success, or Consulting within a B2B SaaS environment.
• Experience managing enterprise customer relationships.
• Experience within the cosmetics industry is mandatory.
• Strong ability to explain complex software to both technical and non-technical audiences.
• Excellent communication and relationship-building skills.
• Dynamic, proactive, autonomous, and customer-oriented.
• Comfortable challenging customers and driving change when needed.
• Excellent written and spoken English.

**Nice to Have**

• Previous experience selling or using Coptis software.
• Experience delivering software training.
• Knowledge of cosmetic R&D, formulation, or regulatory workflows.

**How Success Will Be Measured**

• **Net Revenue Retention (NRR):** Drive customer growth through renewals, upsell, and cross-sell opportunities across your portfolio.
• **Customer Adoption:** Increase product adoption by ensuring users fully leverage the Coptis platform through onboarding, training, and ongoing engagement.

**Why Join Coptis?**

• Join the global leader in cosmetic R&D software.
• Build long-term partnerships with leading beauty companies.
• Play a strategic role in customer success and business growth.
• High autonomy and direct impact on customer satisfaction and retention.
• Collaborative international environment.
• Competitive salary with performance-based bonus.