Strategic Account Manager

Join Behavox, a leading compliance technology company, as a Strategic Account Manager. In this role, you will own the full commercial relationship with some of the world's most complex and highly regulated financial institutions. You will be responsible for delivery outcomes, commercial performance, executive relationships, and long-term strategic growth across a portfolio of global banks, hedge funds, asset managers, and energy firms. This is a hybrid position based out of our London office.

• Assumer la responsabilité de l'ensemble de la relation commerciale avec un portefeuille de clients, en veillant à la satisfaction, à la rétention et à la croissance.
• Diriger les négociations de renouvellement et d'expansion, en élaborant des stratégies de rétention et en prévoyant les risques de désabonnement.
• Collaborer avec les équipes internes pour résoudre les problèmes de livraison et assurer la satisfaction du client.
• Multi-stakeholder account management across regulated financial institutions
• Escalation management and operational accountability
• Deep working knowledge of how communications surveillance, trade surveillance, compliant archiving, and policy management converge into a single control system at regulated financial institutions; understands how clients evaluate and mature their compliance posture over time
• Commercial lifecycle management for enterprise SaaS
• Financial services regulatory environment
• Owns the full renewal and expansion cycle: retention strategy, churn forecasting, negotiation, close, and pipeline development in partnership with Account Executives; understands how delivery health directly impacts commercial outcomes
• Owns ticket triage, escalation, and resolution end to end for the full portfolio; manages complex, multi-workstream escalations with minimal manager involvement; builds relationships with Product, Engineering, and Support counterparts to accelerate resolution
• Understands the regulatory obligations driving client demand, from communications monitoring requirements to trade reconstruction and archiving mandates, across global banking, hedge fund, asset management, and energy sectors
• Enterprise compliance technology and unified controls frameworks
• Navigates complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams; manages both executive-level strategic relationships and working-level practitioner relationships simultaneously