Account Manager

Join our team as an Account Manager, where you will be the primary point of contact for a portfolio of high-value customers. You will be responsible for managing the post-sale lifecycle, building and maintaining relationships with key stakeholders, identifying upsell and cross-sell opportunities, and driving net revenue retention. You will also partner with Customer Success Managers to ensure product adoption and health scores are on track. This role requires a strong understanding of Salesforce, excellent communication skills, and a proven track record in account management or sales in the B2B SaaS industry.

• Gérer un portefeuille de comptes, en supervisant le cycle de vie post-vente, y compris les renouvellements et les expansions.
• Identifier proactivement les opportunités de vente incitative et de vente croisée et conduire la rétention des revenus nets au-dessus de 120%.
• Servir de voix du client en interne, en faisant remonter les retours sur le produit, les risques et les opportunités à l'équipe produit et à la direction.
• We're looking for a driven, relationship-first Account Manager to own and grow a portfolio of enterprise accounts
• Strong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)
• Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversations
• Excellent written and verbal communication skills; ability to build trusted advisor relationships
• 6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaS
• Strong commercial acumen — able to construct ROI narratives and business cases for expansion
• Demonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV)
• Experience working with SaaS platforms, preferably in the Salesforce ecosystem
• Experience managing complex, multi-stakeholder accounts with long sales cycles
• Background working with enterprise customers
• Familiarity with CI/CD, version control, or agile development practices
• Experience with Salesforce DevOps tools or release management processes
• Salesforce certifications (Admin, Platform App Builder, etc.)