Implementation Manager (EMEA)

Join Flagright, a fast-growing startup in the fintech space. As an Implementation Manager, you will own the execution of complex enterprise implementations from start to finish. You will work closely with our Customer Success Managers and be responsible for project management, stakeholder management, go-live execution, training and enablement, and post-go-live stabilization. This is a high-ownership role that requires strong project management skills, technical fluency, and the ability to work independently.

• Ownership of complex, enterprise implementations end to end, including project planning, engineering coordination, data migration, and post go-live stabilization.
• Collaboration with customers to understand their environment, use cases, and compliance requirements, and translating them into a clear implementation plan.
• Management of stakeholders on both sides of a delivery, ensuring alignment and driving decisions across groups with competing priorities.
• A track record of personally owning complex deliveries from kickoff to a live, stable production state
• Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently
• Technical fluency. You do not need to write production code, but you are comfortable with APIs, data, and integrations, and can hold a credible technical conversation with both engineers and customers
• Travel flexibility for customer meetings or team gatherings, as needed
• Excellent written and verbal communication skills in English are essential for effective customer interactions
• Strong stakeholder management skills: aligning customer and internal stakeholders with competing priorities, setting and holding expectations, and driving decisions across groups
• 3-5 years of experience in delivery, implementation, or technical project management, ideally for a B2B software product sold to enterprise customers
• Strong project management skills: building and owning a project plan, holding a critical path, sequencing work, tracking risks and dependencies, and driving a multi-stakeholder project to completion without letting things drift
• Understanding of anti-fraud, anti-money laundering, or compliance domains
• Previous experience implementing software for banks or large, regulated financial institutions
• Exposure to cloud data and event-driven systems, such as AWS, streaming pipelines, or columnar stores
• Hands-on comfort with SQL or scripting to validate data during a migration or backfill
• Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS
• Are resourceful, they figure things out with whatever tools are available
• Have been knocked down before and gotten back up
• Learn fast because they're hungry
• Have strong opinions and can defend them
• People who thrive at Flagright:
• Want to work with no-BS people building something important