Implementation Manager (North America)

Join Flagright, a fast-growing startup in the anti-fraud and compliance space. As an Implementation Manager, you will own the execution of complex enterprise implementations, working alongside Customer Success Managers to ensure successful delivery. You will manage multiple projects, drive outcomes independently, and engage with stakeholders on both sides of the delivery. This role requires strong project management skills, technical fluency, and excellent communication abilities.

• Responsable de l'exécution de la mise en œuvre de projets complexes pour des clients d'entreprise, y compris la planification du projet, la coordination de l'ingénierie, la migration des données et la stabilisation après la mise en service.
• Travailler en étroite collaboration avec les clients pour comprendre leur environnement, leurs cas d'utilisation et leurs exigences de conformité, et traduire ces informations en un plan de mise en œuvre clair.
• Gérer les parties prenantes des deux côtés d'une livraison, en maintenant tout le monde aligné, en définissant des attentes claires et en prenant des décisions à travers des groupes aux priorités concurrentes.
• Want to work with no-BS people building something important
• Have been knocked down before and gotten back up
• Have strong opinions and can defend them
• Are resourceful, they figure things out with whatever tools are available
• Learn fast because they're hungry
• Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently
• 3-5 years of experience in delivery, implementation, or technical project management, ideally for a B2B software product sold to enterprise customers
• Strong project management skills: building and owning a project plan, holding a critical path, sequencing work, tracking risks and dependencies, and driving a multi-stakeholder project to completion without letting things drift
• Technical fluency. You do not need to write production code, but you are comfortable with APIs, data, and integrations, and can hold a credible technical conversation with both engineers and customers
• Excellent written and verbal communication skills in English are essential for effective customer interactions
• Strong stakeholder management skills: aligning customer and internal stakeholders with competing priorities, setting and holding expectations, and driving decisions across groups
• A track record of personally owning complex deliveries from kickoff to a live, stable production state
• Travel flexibility for customer meetings or team gatherings, as needed
• Understanding of anti-fraud, anti-money laundering, or compliance domains
• Previous experience implementing software for banks or large, regulated financial institutions
• Exposure to cloud data and event-driven systems, such as AWS, streaming pipelines, or columnar stores
• Hands-on comfort with SQL or scripting to validate data during a migration or backfill
• Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS