Customer Success Manager (EMEA)

Join our early-stage fintech startup as a Customer Success Manager (EMEA). In this role, you will analyze data, gather insights, and identify trends to enhance functionality and user experience. You will participate in customer meetings, scope new features, and improvements, and ensure a positive customer experience. You will work closely with stakeholders, assist in creating documentation and training materials, and conduct periodic check-in meetings with customers. You will also collaborate with engineering teams, monitor key performance indicators, and continuously evaluate user feedback. This is a hybrid position based in London.

• Analyser les données et recueillir des informations pour identifier les tendances et les opportunités d'amélioration.
• Participer aux réunions avec les clients pour identifier leurs besoins et leurs points de douleur, et définir de nouvelles fonctionnalités.
• Collaborer avec les équipes d'ingénierie pour conduire les améliorations du produit, les corrections de bogues et assurer la livraison des mises à jour.
• 1-3 years of experience as a Customer Success Manager or a similar role
• Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently
• The candidate must be based in London and authorized to work in London without sponsorship. Please note that visa sponsorship is not supported
• Travel flexibility for customer meetings or team gatherings, as needed
• Continuous learning mindset, keeping up with industry trends and best practices in product operations and management
• Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations
• Excellent written and verbal communication skills in English are essential for effective customer interactions
• Knowledge of product management frameworks and methodologies is desirable
• This is a hybrid position where you will work remotely on Monday and Friday
• Familiarity with project management tools and software for planning, tracking, and collaborating on projects
• Familiarity with product lifecycle management principles and methodologies
• Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support
• Understanding of anti-fraud, anti-money laundering, or compliance domains
• Previous experience in a product-focused role within the fintech industry
• Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements
• Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS
• Familiarity with risk management principles and methodologies, specifically related to product operations
• Understanding of sanctions screening processes and familiarity with industry-standard sanction lists
• Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes
• Knowledge of data privacy regulations and practices related to handling sensitive financial information
• Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations
• Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence
• You will need to be self-motivated and able to work independently with minimal supervision
• If you are highly driven, enthusiastic, and seeking an exciting opportunity to join an early-stage startup, we want to hear from you