Player Experience Specialist (AI & Automation)

Join Sorare, a revolutionary fantasy sports gaming experience and marketplace. As a Player Experience Specialist, you will support players through our ticketing platform, investigate account-related issues, and work closely with the tech team on support tooling and automation. You should have 1-2 years of experience in customer support or operations, a genuine appetite for AI and automation, and a passion for football and sports.

• Support players through our ticketing platform (Zendesk), providing thoughtful, accurate and empathetic assistance at high volume.
• Investigate account-related issues using internal tools and administrative systems, and escalate complex issues to the right internal teams.
• Spot recurring issues and patterns, and turn them into opportunities to automate: improve our chatbot, automated Zendesk responses and Help Center.