Staff Data Scientist (Product Analytics)

Join Function as a Senior Data Scientist, Operations. In this role, you will build the analytical and modeling foundation for our Member Experience (CX) and Contact Center operations. You will unify data across systems, develop models and metrics, and drive self-service to enable a data-driven organization. This position is ideal for those who thrive in fast-paced environments and are motivated by our mission at Function. Benefits include health insurance, flexible holidays, and a 401k match.

• Develop measurement frameworks and north star metrics and data structures that allow different parts of the company to facilitate decision-making.
• Perform strategic and operational analyses to identify and prioritize product and business initiatives, and develop models and data products that empower the business.
• Drive self-service to enable a data-driven organization through documentation, education, and training, and ensure data quality, security, and compliance within all analytical frameworks.
• 5+ years of experience in data science or analytics at consumer or Enterprise tech companies
• Degree in Data Science, Biostatistics, Computer Science, or a relative quantitative field
• Ability to communicate complex findings to non-technical stakeholders
• Proficiency in Python, SQL, and data visualization tools
• Experience using generative AI tools to accelerate project development
• Domain/data experience working with Operations (Customer experience measurement, Customer issue tracking/modeling, Demand forecasting)
• Experience with GCP (Google Cloud Platform) and Databricks
• Experience with customer support tools like Intercom, Zendesk, or similar
• Experience in healthcare analytics or bioinformatics
• Background in healthcare data compliance (HIPAA) and privacy standards
• Advanced expertise in machine learning, data visualization, and statistical analysis