Sales Office Administrator

Join CRFS, a leading technology company, as a Sales Office Administrator. In this role, you will be the operational backbone of the UK Sales team, managing order processing, CRM administration, and customer communications. You will work from our headquarters in Cambridge, UK, on a hybrid schedule. Key responsibilities include order processing, invoicing, CRM management, logistics coordination, and post-sale support. The ideal candidate will have previous experience in sales support or customer service, proficiency in CRM platforms and Microsoft Office Suite, and strong organizational skills.

• Gestionar el procesamiento de pedidos de ventas, la administración de CRM y las comunicaciones con los clientes para garantizar un proceso de ventas fluido y una alta satisfacción del cliente.
• Mantener y actualizar los registros de CRM; seguir activamente con nuevos contactos y reactivar contactos fríos para generar y nutrir leads para el equipo de ventas.
• Actuar como el principal punto de contacto para el envío y la logística para garantizar la entrega oportuna y precisa a los clientes.
• Previous experience in sales support, customer service, or an administrative role
• Required relevant CRM or business administration certifications are a plus
• Required Skills: Proficiency in CRM platforms (Salesforce, HubSpot, or equivalent) and Microsoft Office Suite (Excel, PowerPoint, Word), Google suite of tools; excellent verbal and written communication; strong organizational skills and ability to manage multiple tasks simultaneously; high attention to detail and data accuracy in order management and record-keeping
• Bachelor’s degree in Business Administration, Communications, or a related field preferred
• Experience supporting B2B or technology sales teams, particularly in a technical or government-adjacent industry
• Familiarity with Salesforce or HubSpot CRM platforms and experience using data analytics to support sales reporting or pipeline management
• Experience coordinating logistics or working with shipping/freight partners; familiarity with trade show or event coordination is a plus
• If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team