Enterprise Customer Success Manager (Shipper)

Join DAT, a leading provider of transportation management solutions, as an Enterprise Customer Success Manager. In this role, you will drive growth and retention within our most strategic enterprise accounts through consultative partnership and deep product expertise. You will serve as the primary success advocate for our largest clients, ensuring they maximize value from DAT's solutions while identifying expansion opportunities that drive mutual growth. This position offers remote/hybrid flexibility, a wellness allowance, parental leave, and numerous other benefits.

• Servir como el principal defensor del éxito para nuestros clientes más grandes, asegurando que maximicen el valor de las soluciones de DAT.
• Poseer métricas de retención, expansión y crecimiento para una cartera de cuentas empresariales de alto valor, impulsando resultados medibles en satisfacción del cliente y crecimiento de ingresos.
• Identificar proactivamente oportunidades de expansión al analizar patrones de uso del cliente, desafíos comerciales y trayectorias de crecimiento.
• 5-7 years of experience in customer success, account management, or consultative sales roles within SaaS organizations
• Willingness to travel up to 25% for customer meetings and industry events
• Demonstrated ability to work collaboratively within cross-functional deal teams
• Logistics or supply chain industry experience strongly preferred
• Experience working with complex, multi-stakeholder customer environments and navigating enterprise decision-making processes
• Exceptional verbal and written communication skills with ability to present to C-level executives
• Strong analytical mindset with experience using data to drive customer insights and business recommendations
• Self-motivated individual contributor who thrives in ambiguous, fast-paced environments
• Proficiency with CRM systems, customer success platforms, and data analysis tools
• Bachelor's degree required, with preference for business, logistics, or technology focus
• Proven track record of managing enterprise-level client relationships and driving measurable business outcomes