Agent Experience Coordinator

Join Compass, a revolutionary real estate company, as an Agent Experience Coordinator. In this role, you will be the first point of contact for customers, manage the office, support customers with various tasks, and promote a positive office culture. You should have strong problem-solving skills, previous experience in customer service or office management, and a passion for creating community.

• Oversee the management of the office to ensure everything is running smoothly and that Compass office standards are being maintained.
• Support a small roster of customers with everything including understanding Compass, training on our tools and programs, assisting with marketing requests and more.
• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs.
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Ability to lift up to 25 lbs
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Ability to work in the office during standard operating hours
• Previous experience in real estate a plus
• Strong verbal communication and presentation skills
• 1-2 years previous experience in customer service, office management, hospitality, or operations
• Meticulous attention to detail, highly organized