Agent Experience Coordinator

Join Compass as an Agent Experience Coordinator, where you will be the first point of contact for new customers and provide ongoing support throughout their journey with the company. You will manage a portfolio of high-touch customers, promote the adoption of Compass technology, provide marketing support, and collaborate with other teams. Ideal candidates have 1-2 years of experience in customer service or operations, strong problem-solving skills, and a passion for supporting agents in growing their businesses.

• Gérer un portefeuille de clients en tant que point de contact principal pour les questions et les problèmes.
• Promouvoir l'adoption de la technologie Compass et des services adjacents en fournissant un soutien personnalisé.
• Collaborer avec d'autres membres de l'équipe et départements pour défendre les questions et les retours d'expérience au nom de l'agent.
• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience with live or remote training a plus
• Ability to lift up to 25 lbs
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• The ability to establish credibility with key agent decision-makers and influencers
• Skilled communicator with great interpersonal skills, ability to build and manage relationships
• Strong creative writing skills and eye for design
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Ability to work in the office during standard operating hours
• Passion for supporting and serving agents trying to grow their businesses
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Meticulous attention to detail, highly organized
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points