Agent Experience Coordinator

Join Compass as an Agent Experience Coordinator in our Miami office. You will be the first point of contact for customers, overseeing office management, providing support for Compass tools and programs, and assisting with marketing requests. This role requires a passion for customer service, strong communication skills, and the ability to work in a fast-paced environment.

• Assurer la gestion de l'office, en veillant à ce que tout fonctionne correctement et que les normes de l'entreprise soient respectées.
• Fournir un soutien aux clients en répondant à leurs questions, en résolvant leurs problèmes et en les aidant à comprendre les outils et programmes de l'entreprise.
• Collaborer avec d'autres membres de l'équipe et départements pour défendre les questions et les retours d'expérience au nom des agents.
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Meticulous attention to detail, highly organized
• Previous experience in real estate a plus
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Ability to lift up to 25 lbs
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• 1-2 years previous experience in customer service, office management, hospitality, or operations
• Strong verbal communication and presentation skills
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Ability to work in the office during standard operating hours