Agent Experience Coordinator

Join Compass as an Agent Experience Coordinator, where you will be the first point of contact for customers in our office. You will provide exceptional customer service, support the adoption of Compass technology, assist with marketing requests, and maintain the overall appearance and organization of the office. This role requires strong communication skills, attention to detail, and a passion for creating a positive community within the workspace.

• Curate a 5-star welcome experience for customers and ensure that Compass office standards are maintained.
• Support customers with tools and programs, assist with marketing requests, and provide 1:1 support for technology adoption.
• Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, and providing first-line support for office-related needs.
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Strong verbal and written communication skills
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• Ability to lift up to 25 lbs
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly