Agent Experience Manager

Join Compass as an Agent Experience Manager, where you will be the primary point of contact for our customers, providing support and training on our tools and programs. You will manage a portfolio of high-touch customers, promote the adoption of Compass technology, and provide essential marketing support. You will also partner with the Onboarding team, support ongoing projects, and serve as a mentor to Agent Experience Coordinators. This role requires strong problem-solving skills, attention to detail, and a passion for supporting agents in growing their businesses.

• Gérer un portefeuille de clients en tant que point de contact principal pour les questions et les problèmes.
• Promouvoir l'adoption de la technologie Compass et des services adjacents en fournissant un soutien 1:1, des recommandations stratégiques et des sessions de formation en groupe.
• Fournir un soutien marketing essentiel en répondant aux questions, en créant des supports à partir de modèles et en étant le lien avec les spécialistes du marketing.
• The ability to establish credibility with key agent decision-makers and influencers
• Previous experience in real estate a plus
• Passion for supporting and serving agents trying to grow their businesses
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Ability to lift up to 25 lbs
• Meticulous attention to detail, highly organized
• Strong creative writing skills and eye for design
• Previous experience with live or remote training a plus
• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• Ability to work in the office during standard operating hours
• Skilled communicator with great interpersonal skills, ability to build and manage relationships