Agent Experience Manager

Join Compass as an Agent Experience Manager, where you will be the primary point of contact for our customers, providing support and training on our tools and programs. You will manage a portfolio of high-touch customers, promote the adoption of Compass technology, and provide essential marketing support. You will also partner with the Onboarding team, support ongoing projects, and serve as a mentor to Agent Experience Coordinators. Previous experience in customer service, training, or operations is required, along with a passion for supporting agents in growing their businesses.

• Gérer un portefeuille de clients en tant que point de contact principal pour les questions et les problèmes.
• Promouvoir l'adoption de la technologie Compass et des services adjacents en fournissant un soutien personnalisé.
• Collaborer avec d'autres membres de l'équipe et départements pour défendre les questions et les retours d'expérience au nom de l'agent.
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• The ability to establish credibility with key agent decision-makers and influencers
• Strong creative writing skills and eye for design
• Ability to lift up to 25 lbs
• Meticulous attention to detail, highly organized
• Previous experience with live or virtual training a plus
• Passion for supporting and serving agents trying to grow their businesses
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Skilled communicator with great interpersonal skills, ability to build and manage relationships
• Ability to work in the office during standard operating hours
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• Previous experience in real estate a plus