Customer Success Manager

Join Compass as a Customer Success Manager, where you will be the primary point of contact for our customers, providing support and guidance as they navigate our platform. You will manage a portfolio of high-touch customers, promote the adoption of Compass technology, provide marketing support, and collaborate with other teams to enhance the customer experience. This role requires strong communication skills, attention to detail, and a passion for supporting agents in their business growth.

• Gérer un portefeuille de clients en tant que point de contact principal pour les questions et les problèmes.
• Promouvoir l'adoption de la technologie Compass et des services adjacents en fournissant un soutien 1:1, des recommandations stratégiques et des sessions de formation en groupe.
• Fournir un soutien marketing essentiel en répondant aux questions, en créant des supports à partir de modèles et en étant le lien avec les spécialistes du marketing.
• Ability to work in the office during standard operating hours
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Ability to lift up to 25 lbs
• Strong creative writing skills and eye for design
• Skilled communicator with great interpersonal skills, ability to build and manage relationships
• The ability to establish credibility with key agent decision-makers and influencers
• Meticulous attention to detail, highly organized
• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Previous experience in real estate a plus
• Passion for supporting and serving agents trying to grow their businesses
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Previous experience with live or remote training a plus