Customer Success Manager

Join Compass as a Customer Success Manager, where you will be the primary point of contact for our customers, providing support and training on our tools and programs. You will manage a portfolio of high-touch customers, promote the adoption of Compass technology, and provide essential marketing support. You will also partner with the Onboarding team, support ongoing projects, and collaborate with other team members and departments. This role requires strong communication skills, attention to detail, and a passion for supporting and serving agents.

• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues, promoting the adoption of Compass technology and adjacent services.
• Provide essential marketing support by answering questions, creating listing presentations, postcards, and other collateral, and being the liaison to marketing specialists for more complex support requests.
• Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass, and support ongoing projects such as new office openings and national initiatives.
• The ability to establish credibility with key agent decision-makers and influencers
• Meticulous attention to detail, highly organized
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Previous experience with live or remote training a plus
• Great listening skills, connect well with others, and empathetic of the customer’s pain points
• Ability to lift up to 25 lbs
• Ability to work in the office during standard operating hours
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• 2-3 Years of experience in customer service, office management, hospitality, or operations
• Strong creative writing skills and eye for design
• Skilled communicator with great interpersonal skills, ability to build and manage relationships
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Passion for supporting and serving agents trying to grow their businesses