Senior Product Designer (CRM)

Join our team as a Senior Product Designer (CRM) and help shape the CRM experience of our enterprise-scale real estate operating system. In this role, you will collaborate closely with various teams to design scalable workflows and systems that enhance the productivity of real estate agents. You will focus on improving CRM experiences, designing AI-powered features, and creating intuitive user experiences. The ideal candidate has extensive experience in product design, particularly in CRM or SaaS products, and is comfortable working in ambiguous environments.

• Collaborer étroitement avec les équipes Produit, Ingénierie, Données, IA et Opérations pour concevoir des flux de travail et des systèmes évolutifs.
• Concevoir et développer des expériences conversationnelles et multimodales basées sur l'IA, en participant à la découverte pour mieux comprendre les comportements des agents.
• Contribuer à des solutions de produit et de conception évolutives en pensant au-delà des écrans individuels et en considérant comment les flux de travail, les données et les actions des utilisateurs se connectent.
• Comfortable working in ambiguous environments and balancing user needs, business priorities, and technical feasibility
• Proficiency with Figma and prototyping tools
• 7+ years of product design experience, ideally within CRM, SaaS, workflow, or enterprise software products
• Experience collaborating closely with Product and Engineering teams throughout the product development lifecycle
• Ability to gather and synthesize product requirements from multiple stakeholders and translate them into intuitive user experiences
• Familiarity with data-informed design decision-making, usability testing, and iterative product development
• A strong portfolio demonstrating systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile applications. Experience designing for AI-driven products or features is highly desirable
• Strong understanding of interaction design, information architecture, usability principles, and scalable UX patterns
• Strong communication, presentation, and stakeholder management skills
• Demonstrated experience designing AI-assisted CRM workflows, productivity tools, or automation features
• Familiarity with conversational UX, notification systems, or agent-assist tooling
• A basic understanding of ML/NLP fundamentals and experience designing for Generative AI
• Experience within real estate, transactions, operations, or marketplace platforms
• Experience designing internal workflows, support platforms, or back-office automation tools
• Understanding of CRM metrics, lead funnel management, and customer engagement workflows