Senior Product Designer (CRM)

Join our team as a Senior Product Designer (CRM) and help shape the CRM experience of our enterprise-scale real estate operating system. In this role, you will collaborate closely with various teams to design scalable workflows and systems that enhance the productivity of real estate agents. You will focus on improving CRM experiences, designing AI-powered features, and ensuring seamless integration into agent workflows. The ideal candidate has 7+ years of product design experience, a strong portfolio, and a deep understanding of interaction design and usability principles.

• Collaborer étroitement avec les équipes Produit, Ingénierie, Données, IA et Opérations pour concevoir des flux de travail et des systèmes évolutifs.
• Concevoir et développer des expériences conversationnelles et multimodales basées sur l'IA, en participant aux travaux de découverte pour mieux comprendre les comportements des agents.
• Contribuer à des solutions de produit et de conception évolutives en pensant au-delà des écrans individuels et en considérant comment les flux de travail, les données et les actions des utilisateurs se connectent.
• This role requires a systems-minded designer who can simplify complex workflows into intuitive experiences while balancing business goals, user needs, and technical constraints
• The ideal candidate is highly collaborative, comfortable operating in ambiguity, and experienced in designing workflow-heavy SaaS, enterprise workflow or CRM products across web and mobile platforms, with a demonstrated ability to design for AI-driven features
• Strong understanding of interaction design, information architecture, usability principles, and scalable UX patterns
• Familiarity with data-informed design decision-making, usability testing, and iterative product development
• 7+ years of product design experience, ideally within CRM, SaaS, workflow, or enterprise software products
• A strong portfolio demonstrating systems thinking, end-to-end product design, and complex workflow problem-solving across web and mobile applications. Experience designing for AI-driven products or features is highly desirable
• Strong communication, presentation, and stakeholder management skills
• Ability to gather and synthesize product requirements from multiple stakeholders and translate them into intuitive user experiences
• Comfortable working in ambiguous environments and balancing user needs, business priorities, and technical feasibility
• Experience collaborating closely with Product and Engineering teams throughout the product development lifecycle
• Proficiency with Figma and prototyping tools
• Demonstrated experience designing AI-assisted CRM workflows, productivity tools, or automation features
• Familiarity with conversational UX, notification systems, or agent-assist tooling
• Experience designing internal workflows, support platforms, or back-office automation tools
• A basic understanding of ML/NLP fundamentals and experience designing for Generative AI
• Experience within real estate, transactions, operations, or marketplace platforms
• Understanding of CRM metrics, lead funnel management, and customer engagement workflows