Central Operations Manager

Join Kinetic as the Central Operations Manager, where you will lead the internal team responsible for turning signed contracts into fully activated and well-supported customers. You will manage the complete back-office fulfillment lifecycle for Kinetic Hub Service and Kinetic ID subscribers, directly overseeing the Central Operations team and ensuring team throughput, quality, and customer satisfaction. The ideal candidate will have 5+ years of experience in sales operations, revenue operations, or B2B customer success, with a strong analytical background and experience in people management.

• Lead the internal team responsible for turning signed contracts into fully activated and accurately billed customer accounts.
• Manage and develop the Central Operations team, ensuring team throughput, quality, and customer satisfaction across Kinetic's customer base.
• Own the end-to-end customer fulfillment lifecycle for all Kinetic Hub Service and Kinetic ID accounts, including registration, onboarding, billing, and invoicing.
• 5+ years of experience in sales operations, revenue operations, B2B customer success, or customer fulfillment in a high-growth technology or SaaS company
• Strong analytical skills; comfortable building staffing/financial models and working with operational data and reporting tools
• Experience with ERP, CRM and other systems of record (e.g., HubSpot, QuickBooks, NetSuite, Salesforce) and comfort learning new tools quickly
• Strong process orientation, with an ability to document, standardize, and improve multi-step operational workflows against tight deadlines time pressure
• Comfort operating in a fast-paced, high-growth startup environment with shifting priorities and incomplete playbooks
• 2+ years of people management experience, with a track record of building and developing high-performing teams
• Excellent written and verbal communication skills; equally effective with customers and internal stakeholders
• Demonstrated experience owning or closely supporting billing, invoicing, or order-to-cash workflows in a B2B environment
• Familiarity with SQL or data tooling for operational reporting
• Automotive, collision repair, ADAS calibration, glass, or insurance-carrier operations experience
• Bachelor's degree in Business, Operations, or a related field
• Exposure to insurance carrier partnerships and claims-adjacent workflows