About The Role

Join our team as a Software Solutions Specialist, where you will focus on Kinetic software solutions to ensure ongoing customer success, seamless implementation, and customer feedback management. You will cultivate strong relationships with clients, support the end-to-end implementation process, collect and analyze customer feedback, identify new customer opportunities, and stay informed about industry trends. The ideal candidate will have proven experience in a customer success or sales development role, excellent communication skills, and a strong understanding of automotive software products.

Lead successful demonstrations, onboarding, and adoption of Kinetic software solutions with customers, and provide expert guidance, training, and support.
Cultivate strong relationships with clients to drive satisfaction, retention, and expansion. Act as a trusted advisor, ensuring customers achieve their business objectives via Kinetic solutions.
Support the end-to-end implementation process for Kinetic software products and coordinate with internal teams and customers to deliver on time and within scope.
Proven experience in a customer success or sales development role, preferably in the automotive repair, collision, or ADAS calibration industries
Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines
Excellent interpersonal and communication skills
Self-motivated, results-oriented, and capable of thriving in a dynamic environment
Valid driver’s license with a clean driving record; ability to pass a background check and MVR
Proficiency in CRM software, particularly HubSpot or prior CRM systems and customer support tools
Problem-solving mindset with a proactive approach to identifying sales challenges and implementing solutions
Excellent communication and presentation skills
Ability to build rapport and instill trust with clients across all organizational levels
Willingness to travel as required to meet clients and participate in industry events
Strong understanding of automotive software products, including CCC & Mitchell

This is an external listing. JobSpring does not represent or verify the employer. Report this listing