About The Role

Join Trainline, Europe's leading rail app, as a Service Desk Engineer. In this role, you'll be the first point of contact for technical issues, coordinate resolutions with other teams, and help improve customer experience. You'll need strong time management skills, the ability to coordinate interdepartmental work, and great interpersonal skills. Experience in a service environment, drafting client-facing documentation, and exposure to SQL, APIs, and ITIL4 is a plus. Enjoy fantastic perks, career growth opportunities, and a hybrid work model.

Assurer la résolution des incidents et des demandes de support opérationnel de manière efficace, en respectant les SLA et en garantissant la satisfaction du client.
Coordonner la résolution des tickets avec d'autres équipes au sein de Trainline, en communiquant clairement tout au long du processus.
Acquérir une connaissance approfondie des produits afin de répondre aux questions des clients avec confiance et de soutenir l'intégration et la formation.

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