About The Role

Join Butterfly, a revolutionary healthcare company, as a Client Support Specialist. In this role, you will be responsible for resolving complex customer issues, leading and developing customer support associates, and serving as the team's primary domain expert for Butterfly hardware and the mobile app. You will also champion continuous improvement initiatives and maintain a pulse on the 'voice of the customer' to recommend product and process improvements. Enjoy a comprehensive benefits package, including 100% coverage for medical, dental, and vision, flexible PTO, and a hybrid work model.

Assurer la résolution rapide et efficace des problèmes complexes des clients, en fournissant un soutien technique de haut niveau.
Diriger et développer l'équipe de support client, en fournissant des conseils, un coaching et un développement pour atteindre les objectifs de service et de qualité.
Agir en tant qu'expert en la matière pour le matériel Butterfly et l'application mobile, en identifiant et en résolvant les problèmes complexes.
Demonstrated ability to communicate complex technical concepts to non-technical audiences, both in writing and verbally
BA or equivalent work experience preferred
Demonstrated experience partnering with other teams to build tools and processes from scratch
Hands-on experience with mobile application support (iOS/Android), including log analysis, crash reporting, app-hardware interaction troubleshooting, and escalation workflows to engineering teams
Proven ability to manage high-priority customers with empathy, attention to detail and calm urgency
Prior experience functioning in a lead role within Customer Support, Customer Success, or Account Management, with a demonstrated interest in growing into people management
Strong interpersonal skills, attention to detail, and have the ability to thrive in a fast-paced and dynamic work environment
Demonstrated history of supporting the highest-priority customers
Experience with hardware diagnostics or supporting connected physical devices, including firmware behavior, device lifecycle management, and cross-functional escalation to engineering or product quality teams
Familiarity supporting cloud or mobile medical-imaging products, PACS/RIS, or other clinical IT systems
Experience with AI-enabled support tools, workflow optimization, or digital transformation initiatives

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