About The Role

Join Butterfly Network, a revolutionary healthcare company, as an IT Service Desk Engineer. In this role, you will be responsible for providing onsite end user support, managing ticket queues, troubleshooting escalated production systems, conducting hardware and software maintenance, and assisting with employee onboarding/offboarding. You will also maintain documentation, ensure a strict security posture, and manage SaaS inventory and cost. Enjoy benefits such as 100% medical, dental, and vision coverage, life insurance, a 401(k) plan with company match, and a hybrid work model.

Assurer et soutenir l'architecture et les utilisateurs de l'organisation, en mettant l'accent sur un excellent service client.
Gérer le flux de tickets (triage, assignation, mise à jour, résolution ou escalade) et respecter les accords de niveau de service établis.
Fournir une formation et un soutien aux membres de l'équipe de livraison des services informatiques, et rédiger et réviser la documentation.
Experience with iOS and/or Android OS
Experience with network switches, subnets, routing, and VLANs
3+ Experience with ticketing systems (Jira, ServiceNow, etc.)
Proficiency in enterprise class operating systems: Windows, MacOs, and Unix/Linux
3+ years of experience with OKTA, G-Suite, Offi ce 365, JAMF, and InTune
3+ Experience with in-office and web conferencing (Zoom, WebEx, Creston etc.)
Experience with Active Directory, DNS, DHCP, File and Print server function
Project management skills
Great people skills

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