Program Manager (Revenue Journey Office)

Join Elastic, a leading company in the field of search and data analytics. As a Program Manager in the Revenue Journey Office, you will play a crucial role in optimizing post-sales systems, tools, and processes. You will work with various teams across the organization to improve customer onboarding, adoption, renewals, and expansion. Your efforts will directly impact Elastic's growth and success in serving customers worldwide. Enjoy a flexible work environment, generous benefits, and the opportunity to make a meaningful impact.

• Own and continuously improve key business processes across Customer Onboarding & Adoption and Renewal Expansion.
• Work with cross-functional teams to develop strategy for and optimize post-sales systems, tools, and processes.
• Establish governance, reporting, and executive communications that measure adoption, process health, and business impact.
• You should have experience turning business needs into scalable solutions that focus on Salesforce. These solutions should balance governance and ease of use
• Hands-on experience with post-sales platforms such as QuadSci, Salesforce, Outreach, Seismic, or similar technologies
• Robust analytical skills. Great communication skills. Good stakeholder management abilities. Proficient in presenting to executives
• This role is ideal for someone who enjoys solving complex operational challenges, building scalable programs, and influencing how a global revenue organization operates
• Solid understanding of the post-sales customer lifecycle, including onboarding, services, adoption, and expansion
• You have successfully led initiatives that include various teams, processes, systems, and organizational changes
• 5–8 years of program management, Revenue Operations, Sales Operations, or business transformation experience in a B2B SaaS environment
• Familiarity with AI-enabled workflows, global operating models, and enterprise governance