Customer Success Manager

Join LayerZero, a fast-paced and ambitious company focused on building the infrastructure operability layer of tomorrow. As a Customer Success Manager, you will manage and grow relationships with a variety of customers, primarily chains and mid-level accounts. You will develop tailored strategies for each account, lead the onboarding process, engage with users, monitor account health, resolve issues, and actively participate in the Web3 and blockchain communities. The ideal candidate has 2-5 years of business development and/or account management experience, a solid understanding of the Web3 industry, and excellent communication and interpersonal skills.

• Develop tailored strategies for each account to drive growth, adoption, and usage of LayerZero’s products.
• Lead the onboarding process for users, providing guidance on navigating the LayerZero offerings, and develop educational resources.
• Proactively engage with users to understand their goals, challenges, and objectives in the context of interoperability infrastructure.
• You're comfortable with a high level of responsibility and are excited about the opportunity to support an executive closely
• You have a solid understanding of business development operations, including deal tracking, pipeline management and forecasting
• Technical expertise is a plus
• You have excellent communication and interpersonal skills, and you enjoy working across different teams
• You're a natural problem solver who is highly organized and can juggle multiple tasks at once
• A good understanding of the Web3 industry
• 2-5 years of business development and/or account management experience
• You're proactive, take initiative, and thrive in fast-paced, ever-changing environments
• The right candidate is a natural at building strong partnerships and has demonstrated success owning and growing customer relationships (cross-selling/up-selling, increasing product utilization, senior stakeholder management)