About The Role

Join Preservica, a world leader in digital preservation. As a Customer Success Manager, you will be the champion for key customers, driving customer retention and maximizing upsell opportunities. You will foster open communication, represent the voice of the customer, and lead strategic business reviews. The role requires 5+ years of experience in customer success or account management, a proactive mindset, and strong data analysis skills. The position is hybrid, based in Boston, MA.

Foster and maintain open channels of communication between the company and its customers, developing decision maker level relationships.
Represent the Voice of the Customer (VoC) within Preservica to ensure the business capabilities, strategy, and roadmap meet the existing and future needs of the Customers.
Identify and nurture upsell opportunities to the existing Customer base, partnering with Sales and Marketing to drive additional revenue.

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