International Strategic Customer Success Manager - Belgium & the Netherlands

Join Swan, a leading embedded banking platform, as a Partner Success Manager. In this role, you will manage a portfolio of partners, ensuring their operational success and driving satisfaction. You will serve as their dedicated point of contact, support their onboarding, and foster strong relationships. You will also identify and address operational challenges, own process improvements, and report on portfolio health. This position can be based in Paris or remotely from Belgium or the Netherlands.

• Gérer un portefeuille de partenaires tout au long de leur parcours avec Swan, en assurant leur succès opérationnel.
• Diriger l'intégration des nouveaux partenaires, en veillant à une mise en service fluide et à une adoption rapide des produits.
• Identifier proactivement les défis opérationnels et travailler à l'amélioration des processus opérationnels en collaboration avec les partenaires.
• You have **3–6 years of experience** managing a **small portfolio of medium-to-high-touch partners or accounts** in a Partner Success, Customer Success, Account Management, or Operations role.
• You are **fluent in English** and ideally speak **Dutch or French**. Dutch is strongly preferred for this role.
• You are naturally **curious and analytical**, with the ability to navigate complex products and operational processes by digging deep to understand root causes.
• You take **end-to-end ownership**, driving issues to resolution while coordinating effectively with internal teams (Product, Engineering, Support) and external stakeholders.
• You are highly **organized and data-driven**, able to prioritize effectively, anticipate risks, and make informed decisions in a fast-paced environment.
• You demonstrate strong **business acumen**, stakeholder management, and communication skills, allowing you to build trusted relationships and identify opportunities to drive partner success.
• You continuously look for ways to improve processes, challenge the status quo, and scale operations.
• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌

*Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.*

*When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.*