Payment Operations Efficiency & AI Automation

Join Swan, a fintech company revolutionizing the banking industry. As a Payment Operations Efficiency & AI Automation specialist, you will drive operational excellence, process redesign, and automation initiatives within the payment operations team. You will work closely with various internal stakeholders and have the opportunity to experiment with AI tooling in a regulated environment.

• Conduire des efforts de découverte approfondis pour identifier les points de douleur, les inefficacités et les risques opérationnels dans les opérations de paiement, en collaboration avec les parties prenantes internes.
• Concevoir, tester et mettre à l'échelle des agents d'IA et des expériences d'automatisation pour améliorer l'efficacité opérationnelle tout en minimisant le risque opérationnel.
• Établir et surveiller des indicateurs de performance clés pour la qualité, la satisfaction des utilisateurs, le risque opérationnel, l'adoption de l'IA et la performance.

✨ **You’re a great match if:**

• You have 2+ years of experience driving operational excellence, process redesign, or automation initiatives in an ops/risk/compliance / product-ops environment (payments/fintech strongly preferred).
• You can translate real-life operations into clear problem statements, requirements, and measurable KPIs — and you enjoy working end-to-end from discovery to rollout.
• You are comfortable experimenting with AI tooling (LLMs, agents, automation platforms) and you understand the importance of controls, human-in-the-loop, and auditability in regulated environments.
• You communicate clearly with both operational and technical stakeholders (Ops, Product, Data, Engineering, Compliance/Security) and can influence without formal authority.
• You have (or have worked closely with) experience in a payment services provider or a bank — this is a plus.
• You bring knowledge and an operational background in the payments/banking industry — this is a plus.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌

*Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.*

*When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.*