Technical Writer Freelance

Join Swan, a fast-paced and innovative company, as a freelance Technical Writer. In this role, you will develop and refine a wide range of content across Swan's documentation ecosystem, including technical product documentation, help center articles, e-learning, UX writing, and partner communications. You will collaborate with various teams, manage multiple projects, and track content performance. Ideal candidates have at least 3 years of technical writing experience, fluency in docs-as-code, and a strong editorial eye.

• Develop and refine a wide range of content across Swan's documentation ecosystem, including user guides, help centre articles, and UI copy.
• Write and maintain content directly in a docs-as-code workflow (Git, Markdown/MDX), and migrate existing content into version-controlled repositories.
• Collaborate proactively with Product, Engineering, Design, Marketing, Customer Experience, and Implementation teams to gather requirements and ensure accuracy.

**✨ What makes you a great fit**

• **Experienced technical writer**: You have a proven track record in technical writing (typically 3 or more years), with experience managing multiple projects simultaneously to meet deadlines.
• **Docs-as-code fluency**: You're comfortable working in Git and Markdown or MDX, and you've used a docs-as-code workflow before. Experience migrating content across different frameworks is a strong plus.
• **Strong editorial eye**: You can self-edit effectively and review peers' work for correctness. You know the difference between mediocre and excellent writing, ensuring content is clear and engaging for different audiences.
• **Go-getter mindset**: You are proactive and thrive in a fast-paced environment. You gather feedback from users and teams to ensure your content meets audience needs.
• **Technical and tool literacy**: You can independently learn and explain moderately complex technical concepts.
• **Accessibility and localisation champion**: You independently apply established best practices for accessibility and global localisation during content creation.
• **Growth-minded**: You proactively seek out feedback to improve your work, quickly adapt to new tools or processes, and are a reliable, positive team contributor.

It's okay if you don't tick every single box – if you're passionate about creating impactful documentation and believe you have the core skills, we strongly encourage you to apply! 🙌

*Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.*

*When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.*