Application Analyst

Join Commure as an Application Analyst, where you'll be responsible for the day-to-day technical operations of our physician-facing platform. This high-visibility, client-facing role requires strong cross-functional collaboration skills and experience in technical operations within a healthcare IT or enterprise SaaS environment. You'll manage critical integrations, drive continuous improvement initiatives, and oversee technical governance cycles. Additionally, you'll serve as the primary technical point of contact for client teams and continuously analyze trend data to identify optimization opportunities.

• Assurer le bon fonctionnement des opérations techniques quotidiennes d'une plateforme de santé, en respectant les SLA contractuels.
• Coordonner les mises à niveau de la plateforme, les correctifs d'infrastructure et les changements de configuration pour minimiser les perturbations.
• Gérer plusieurs projets techniques simultanément, en définissant la portée, en suivant les jalons et en alignant les ressources d'ingénierie.
• 3 - 5 years of experience in technical operations, client success, or implementation management within a healthcare IT or enterprise SaaS environment
• Demonstrated ability to manage complex, multi-site client relationships with measurable SLA accountability
• Experience managing integration change lifecycles and coordinating software upgrades in production environments
• Proficiency with performance dashboards and scorecards; experience interpreting application performance data (response times, uptime, latency, submission rates)
• Strong cross-functional collaboration skills comfortable working alongside Engineering, Product, and Support teams to drive resolution and improvement
• Excellent written and verbal communication skills; ability to translate technical findings into executive-level summaries
• Familiarity with healthcare systems such as clinical documentation or charge capture workflows
• Experience working with or within large health systems
• Background in physician-facing mobile or portal applications
• Knowledge of HL7 / clinical data interfaces