Onboarding Manager

Join Commure as an Onboarding Manager, where you will lead the successful implementation and adoption of our product suite across enterprise healthcare clients. In this senior role, you will manage a team of implementation specialists, drive end-to-end activation projects, and establish key performance indicators to measure implementation success. You will also collaborate with cross-functional teams, configure and customize Commure solutions, and deliver training programs for various user groups. This position requires excellent project management skills, technical aptitude, and experience in SaaS technology or healthcare technology.

• Drive end-to-end activation projects for new strategic clients, from kickoff to go-live and steady state.
• Define and standardize implementation methodologies and best practices across the organization.
• Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation.
• Ability to travel 25% of time (upwards of 50% based on site/client) for on-site client engagement
• Excellent project management skills with the ability to manage multiple strategic implementations simultaneously
• Technical aptitude with basic data analysis capabilities i.e. SQL and experience with data visualization tools (Looker, Tableau)
• Experience with change management and stakeholder engagement at enterprise scale
• 7+ years of experience in SaaS technology, healthcare technology or a similar role
• Bachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field
• Superior communication and presentation skills, particularly with C-level stakeholders
• Experience with AI/ML technologies in healthcare
• Master's degree in relevant technical or healthcare field
• Strong understanding of healthcare workflows and EHR systems (especially Epic)
• Experience with low-code platforms (Retool preferred) for creating operational dashboards and tools
• Ability to write and understand basic JavaScript/SQL for customizing implementations
• Background in clinical documentation or medical scribing