Senior Operations Manager (Account Operations)

Join Commure + Athelas as a Senior Operations Manager, where you will play a crucial role in our Operations team, focusing on Revenue-Cycle Management. You will have end-to-end ownership of critical business processes, drive client growth through operational optimization, and engage in cross-functional collaboration. This high-visibility, high-impact role offers rapid growth opportunities and the chance to make a significant impact on the organization.

• Assurer la gestion efficace et l'exécution sans faille de l'ensemble du processus d'intégration des clients, en pilotant les indicateurs commerciaux et en aidant l'équipe à traverser la prochaine phase de croissance.
• Développer et standardiser les processus internes, les rapports, la formation et la documentation pour accompagner la croissance de notre base de clients.
• Agir en tant que point de contact principal pour nos plus grands comptes, représentant 1,2 à 1,5 million de dollars de revenus récurrents annuels, en gérant efficacement les relations avec les clients.
• Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
• Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience
• 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
• Experience leading others in client-facing roles
• Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives
• Comfortable working with data and proficiency in SQL + Excel
• Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
• Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
• Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
• Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus
• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
• Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices