Operations Manager (Accounts)

Join Commure as an Operations Manager, where you will play a crucial role in our Operations team focusing on Revenue-Cycle Management. You will have end-to-end ownership of critical business processes, ensuring efficient execution and a seamless client onboarding process. This high-visibility, high-impact role will allow you to drive client growth through operational optimization and new growth initiatives. You will also engage in cross-functional collaboration with key internal stakeholders and contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.

• Assurer la gestion quotidienne des comptes, prioriser et résoudre les escalades, et identifier proactivement les opportunités d'amélioration des processus.
• Développer et standardiser les processus internes, les rapports, la formation et la documentation pour accompagner la croissance de la clientèle.
• Collaborer avec les parties prenantes internes clés pour concevoir et mettre en œuvre des systèmes et des processus qui facilitent l'évolutivité et l'efficacité.
• Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus
• Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience
• Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
• Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure's best practices
• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
• Experience with SQL + Excel
• Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
• Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives
• Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
• 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
• Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience