Customer Success Manager

Join People Data Labs (PDL), a leading provider of people and company data. As a Customer Success Manager, you will play a central role in helping our customers realize the value of our data products. You will have ownership over a defined book of business, collaborate with various teams, and develop trusted advisor relationships with your customers. Enjoy remote-first work, unlimited PTO, monthly employee stipends, and comprehensive insurance coverage.

• Onboarding, engaging, and renewing customers, and driving customer success and outcomes.
• Collaborating with Solutions Engineers and Data Consultants to deliver the best customer experience.
• Identifying and tracking key metrics around product consumption and identifying opportunities for optimization and/or expansion.
• We are looking for individuals who can balance extreme ownership with a “one-team, one-dream” mindset
• Experience with a more technical product or one with a significant API component will give you a leg up
• We’re particularly interested in CSM candidates with varied backgrounds and broad skill sets
• This role is intended for early-career CSMs, ideally with 1-2 years of experience
• You are interested in how people use data to innovate
• You see yourself as the CEO of your book of business
• You are excited to be at a startup
• You’ve supported a technical product or an API product
• You’ve directly negotiated and closed renewals
• You are an excellent storyteller
• You’ve been a CSM for 1-2+ years
• You immerse yourself in the customer’s world
• You leverage a consultative approach with your customers