Head of Planning and Performance (Subscriber Retention, 12 Month FTC)

Join The Telegraph as the Head of Planning and Performance, a crucial role in driving the commercial subscriber strategy. You will lead a dynamic team, collaborate with senior stakeholders, and implement robust performance governance. Your responsibilities will include defining and executing the subscriber strategy, driving performance across cancellation and renewal journeys, managing call center performance, and delivering pricing and offers strategy. You should have experience in managing cross-functional teams, a strong knowledge of subscription-based business models, and excellent stakeholder management skills.

• Lead and optimize The Telegraph’s commercial subscriber strategy, driving performance across all cancellation and renewal journeys.
• Collaborate with senior stakeholders to inform them of subscription performance and drivers of performance, providing robust reporting governance and recommendations.
• Manage the budget, forecasting, and capital expenditure programmes related to subscription growth and retention.
• A collaborative and flexible team player with a passion for driving business growth
• Experience managing and leading cross-functional teams
• Strong knowledge of subscription-based business models, customer lifecycle, and retention strategies
• Strong track record of driving subscription growth, reducing churn, and improving customer retention
• Understanding of call centre operations, particularly in relation to retention and cancellation
• Experience in budgeting, forecasting, and financial management for subscription programmes
• Excellent stakeholder management and communication skills, with the ability to present to senior leadership
• Analytical mindset with a data-driven approach to decision-making
• Exceptional strategic thinking with the ability to translate complex data into actionable insights
• Proven experience in a senior performance, planning, or subscription management role, ideally within a media or subscription-based business