Senior Subscriptions Retention Manager (12 Month Contract)

Join our team as a Senior Subscriptions Retention Manager for a 12-month contract. In this role, you will drive subscriber growth and maximize customer value across our News and Puzzles products. You will lead subscription trading performance, develop and enhance subscription packs and propositions, manage the price rise process, and collaborate with various teams to improve processes and execution. The ideal candidate will have an analytical mindset, strong stakeholder management skills, and experience managing complex projects.

• Lead subscription trading performance across News and Puzzles products, using data and customer insight to analyse churn and cancellation trends and identify actionable opportunities for growth.
• Manage the end-to-end price rise process, ensuring subscribers transition smoothly to appropriate pricing tiers while maximising retention and revenue performance.
• Collaborate with technical and operational teams to improve processes, enhance execution, and support the efficient delivery of commercial priorities.
• Analytical mindset with experience using data and customer behaviour insights to inform decision-making and optimise performance
• Strong stakeholder management skills, with experience building effective relationships across teams and functions
• Strong ability to translate customer insight and data into commercially effective strategies that drive growth and business performance
• Experience managing complex projects from inception to delivery, ideally within a commercial, subscription, marketing or digital environment
• Exceptional attention to detail, alongside strong planning, organisational and time management skills, with the ability to manage multiple priorities effectively
• Proactive and solutions-focused, with a positive attitude and the ability to identify and pursue commercial opportunities independently
• Excellent communication skills, with the ability to present complex information clearly and confidently to a range of stakeholders, including senior leadership
• Highly commercial and numerate, with the ability to identify trends, influence trading performance, and assess revenue opportunities