Lead Account Manager

Join GOAT, the leading marketplace for sneaker and streetwear culture. As a Lead Account Manager, you will manage your own book of existing US seller accounts while actively elevating the team around you. You will be responsible for proactive supply growth, data-driven prioritization, and commercial thinking from day one. You will also lead KPI reviews, coach AMs through problems, and contribute to team-level reviews. Additionally, you will actively use AI tools in your day-to-day work and identify repetitive workflows that could be automated.

• Gérer un portefeuille de comptes clients existants, en veillant à la santé de l'approvisionnement, à la croissance du GMV et à la qualité des relations.
• Identifier proactivement les lacunes d'approvisionnement sur les comptes et élaborer un plan d'action, en présentant des revues commerciales régulières basées sur des données.
• Agir en tant que ressource de référence pour l'équipe AM régionale, en partageant des idées, des informations sur le marché et en aidant les collègues à passer de l'insight à l'action.
• Genuine self-starter: spots opportunities and moves on them. Brings ideas before being asked. Has opinions on how to grow the business and is willing to advocate for them
• Market-aware: knows the apparel and resale landscape — what is selling, what buyers want, how the competitive environment is shifting — and uses that knowledge commercially, not just conversationally
• Team developer: elevates the people around them. Shares what they're seeing, helps others think through problems, and is energized by the team's performance — not just their own book
• Player-coach: manages their own accounts at a high level while actively supporting the team around them. Does not treat the lead responsibilities as a burden — is energized by helping others succeed
• 5+ years in account management — wholesale, brand, or retail; luxury and resale apparel strongly preferred
• Confidentiality and discretion is a must
• AI-curious: actively exploring AI tools, not waiting for someone to hand them a workflow. Has already used AI to improve something about how they work and is excited about where it goes next
• Demonstrated AI tool usage — active and exploratory, not theoretical
• Data-driven: pulls and interprets account performance data independently. Forms conclusions and arrives with a recommendation, not a data dump
• People management or team lead experience